Family Radio Ltd has developed a donation refund policy as part of our commitment to honouring and respecting the financial contributions that people make to Family Radio Ltd. We recognise the importance of donations and want to ensure we establish principles of transparency and fairness regarding the management of refunds.
This policy outlines the circumstances under which Family Radio Ltd will refund a donation.
This policy applies to all those who make financial donations to Family Radio Ltd and Family Radio Ltd employees and volunteers responsible for processing and managing financial donations.
Family Radio Ltd expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions.
Family Radio Ltd recognises that it is possible to make an error when making an online donation or for the donors to change their mind about the donation made. It can also occur that an error can be made by Family Radio Ltd or our financial institution.
Under this policy Family Radio Ltd will endeavour to refund donations by the following principles:
If an error is made in making an online donation or if the donor changes their mind, we will honour all requests for refund that are made in writing within 30 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, ID, tax invoice number and the nature of the error.
Requests for refund can be sent by email, mail or fax:
Fax: 07 3552 0988
Mail: Community Relations, Family Radio Ltd, PO Box 965, Milton QLD 4064
Family Radio Ltd will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however, we are under no obligation to give refunds, and the decision on refunds will be at Family Radio Ltd’s discretion.
If an amount is adjusted by Family Radio Ltd, the original receipt issued for the incorrect amount will become invalid, and a new receipt will be issued for the amount of the adjusted donation.
Family Radio Ltd reserves the right to pass any refund transaction charged onto the donor
Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card
Should an error be made by Family Radio Ltd or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing.
Responsibility and policy owner
The owner of this policy is the Chief Executive Officer, Family Radio Ltd.
The owner is responsible for implementing the policy and achieving the desired outcomes.
All Family Radio Ltd employees and volunteers responsible for receiving and processing donations shall:
- respect and value all those who donate to Family Radio Ltd
- ensure donation processes are secure and transparent
- build trusting relationships with regular donors and partners
- respond proactively to any issues arising regarding donation refunds
- communicate respectfully and professionally with those who request a refund raise any issues or concerns that arise with Family Radio Ltd management regarding donation refunds.
Family Radio Ltd has approved the policy.